Shipping & Delivery

Processing and dispatch

Orders ship within 1–2 calendar days after payment is confirmed. If an issue with your order or address prevents dispatch, we will contact you using the details provided at checkout.

Estimated delivery

Delivery is estimated to take 3–7 calendar days after dispatch. Including processing, the estimated total time from order confirmation to delivery is 4–9 calendar days.

 Available destinations and shipping charges are shown at checkout before payment. We do not accept orders for destinations we cannot serve.

Delivery estimates are not guaranteed arrival dates. Carrier disruptions, severe weather, customs checks where applicable, and holiday demand can affect transit times.

Order tracking

We will send a shipping confirmation to the email address supplied at checkout after dispatch, with tracking details when available. Tracking updates may not appear immediately after the shipping label is created.

Delays

If we cannot ship within the stated processing period, we will notify you, provide a revised dispatch estimate when available, and offer the choice to agree to the delay or cancel for a full refund. If we cannot obtain any consent required by applicable law, we will cancel and refund the unshipped order.

If your shipment has not arrived within the estimated delivery period, contact info@bottledlove.co with your order number. We will help investigate with the carrier and arrange an appropriate resolution for a lost or undelivered order, consistent with your legal rights.

Address changes

Please check your shipping address before placing an order. Contact us immediately if you notice an error. We will attempt to update the address before dispatch, but changes may not be possible once the order has shipped.

If an order is returned because of an incorrect address or unsuccessful delivery, we will contact you about the available options. Any proposed reshipping charge will be disclosed for your agreement before reshipment.

Damaged parcels or delivery concerns

If your parcel arrives damaged or tracking shows delivery but you cannot locate it, contact us as soon as reasonably possible. Keep damaged packaging and the item while we investigate, if practical. We will work with you and the carrier to resolve the issue; a carrier's delivery scan does not automatically determine the outcome.

International orders

If international shipping is offered, any duties or taxes collected by us will be identified at checkout. Where import charges are not included, this will be disclosed before purchase. Contact us before ordering if the treatment of import charges is unclear.