Refund Policy

We want you to feel confident shopping with BottledLove. If your purchase isn't right for you, you may request a return within 30 calendar days of receiving your order.

Return eligibility

To qualify for a change-of-mind return, the product must be in good condition, free from damage caused by misuse, and include the components and accessories supplied with it. You may open the product and reasonably test its recording feature. Please include the original packaging if available and provide your order number or other proof of purchase.

Damage caused by misuse or unauthorized alterations is not covered by this voluntary return policy. This does not limit your rights regarding defective or misdescribed products under applicable law.

How to request a return

Email info@bottledlove.com within 30 calendar days of delivery with your order number and the item you wish to return. You may include a reason to help us assist you, but a reason is not required for an eligible change-of-mind return.

We will provide return instructions and the correct return address. Please contact us before sending your item back, and do not use the shipping address printed on your parcel unless we confirm it is the return address. Send the item within 14 calendar days after we provide return instructions. Keep your shipping receipt and use a trackable service.

Return shipping costs

For change-of-mind returns, you are responsible for return shipping. Any original shipping charge is nonrefundable unless applicable law requires otherwise. We do not charge a restocking fee.

If your item arrives damaged, defective, or incorrect, contact info@bottledlove.com as soon as reasonably possible. Include your order number and, where practical, photos or a short video showing the issue. We will arrange an appropriate refund or replacement and cover any required return shipping. A refund for a faulty or incorrect order includes the applicable original shipping charge.

Refunds

After receiving your return, we will inspect it and email you the outcome. We aim to inspect returns within 3 business days and issue approved refunds to your original payment method within 5 business days after approval, or sooner where required by law. Your bank or payment provider may take additional time to post the credit.

If we decline a return, we will explain the reason. If you have not received a refund after the timing above and your payment provider's processing period, contact info@bottledlove.com

Personal recordings

Before returning a bottle, remove your personal recording if the product instructions provide a way to do so. If you are unsure how, contact us before shipping it back. Do not include sensitive personal information in recordings made for testing or troubleshooting.

Cancellations and exchanges

Contact us promptly if you need to cancel or change an order. We will try to accommodate requests before dispatch. Once an order has shipped, you may use the return process above. For exchanges, contact us to discuss availability.

Your consumer rights

This policy provides a voluntary return option in addition to any rights you have under applicable law. It does not exclude or limit mandatory rights, including any longer period or additional remedy for faulty products.

Questions? Contact info@bottledlove.com